Refund Policy

If your order arrives damaged or incorrect, contact us so we can help.

Damaged or incorrect orders

Email support@honeyvalley.store within 48 hours of delivery with your order number and clear photographs. We will arrange a replacement or full refund at no cost to you.

Change of mind

Opened or used food products cannot be returned for a change of mind. For an unopened order, contact us within 24 hours of delivery. Approved returns must be in their original, undamaged packaging. Return shipping costs are the customer’s responsibility.

Refund processing

Approved refunds are processed to the original payment method within 5–7 business days. Your bank may take additional time to complete processing.

Contact

We aim to respond within one business day. Include your order number when writing to support@honeyvalley.store.